Returns
You have 100 days from the day your order arrives to send it back. Here is how it works, step by step.
- 100 days from delivery
- No need to ask us first
- Refund to the card you paid with
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Pack it
Put the item back in its original packaging if you still have it. It needs to come back unused and undamaged. Unrolling a rug to check the size and the shade is exactly what the 100 days are for.
Add a note with your order number inside the box.
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Send it to us
You book the shipment yourself, with any carrier you like. Pick a service with a tracking number. We do not send return labels.
Return address
Sheepskinhouse
Att.: Magnus Nielsen
7260 Roswell Road, Apt 1230
Sandy Springs, GA 30328
United StatesSending it from Canada
The parcel crosses the border. Mark it clearly as RETURNED GOODS and attach the invoice or return form to the outside of the box. Without that paperwork we are charged US$15 when the parcel arrives and have to pass it on. Email us if you cannot find your invoice and we will send a copy.
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Email us the tracking number
As soon as the parcel is on its way, email hello@sheepskinhouse.com with your order number and the tracking number. It is the step people forget, and it is how we match the parcel to your order. A return we cannot trace to an order takes longer.
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Get your refund
When your return arrives, we check it, refund the card you paid with and send you a confirmation email. Your bank can take up to 5 days to show the money.
Good to know
My order arrived damaged
Email us before you send anything back. Send hello@sheepskinhouse.com your order number and a photo of the damage, and of the outer box if it took a knock. We will arrange a replacement or a full refund at no cost to you.
Can I exchange it for another size or color?
We do not run exchanges. Send back the piece you have and place a new order for the one you want.
Do I need to contact you before I send it?
No. Send the parcel, then email us your order number and the tracking number.
How long do I have?
100 days from the day your order arrives. The parcel needs to be on its way back to us within that time.
Questions? Email hello@sheepskinhouse.com with your order number in the first line, or call +1 470 924 0149.
The full terms: Refund policy
