Refund policy

Can I return or exchange a product if I'm not satisfied ?
Yes of course. If you're not satisfied with your purchase, please contact our customer support team within 100 days of receiving your order for assistance.

How do I return ?

How do I return ?
Return to address:

Sheepskinhouse
Att.: Magnus Nielsen
7260 Roswell Road, Apt 1230
Sandy Springs, GA 30328
United States

Important: after you have shipped your return, email us with your order number and the return tracking number. This lets us match your parcel to your order and make sure your refund is processed. Returns we cannot trace back to an order may be delayed.

 

How does my return get refunded ?
For a return to be accepted, it must be sent back within 100 days and received by us in an unchanged condition. Once the return is processed and accepted you will get a confirmation by email. Your refund will be returned the credit card used to place the order. 

Exchanges ?
sheepskinhouse.com does not exchange items. If you wish to change your purchase to a different size, color or style, you need to return the product, and then place a new order on our webshop.

Products must be returned in a good and undamaged condition and should be returned in its original packaging. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product. As soon as we have received and accepted the returned items, the refund will be issued.

For all returns outside of the US
If you are returning from outside the USA, please clearly label your package as “RETURNED GOODS” and attach your invoice/return form on the outside of your return parcel. If you are in doubt where to find this, contact us. Attaching the invoice on the outside of the parcel is very important, as failing to do so will result in a $15 charge that we will need to put on you — and we don’t want that.

How fast will my return be processed ?
You have 100 days from receiving your order to send your return back to us. Ship it to the address above and remember to email us your order number and tracking number.

How long the parcel takes to reach us depends on where you ship it from. We process incoming returns on a running basis, and once your return has been checked and accepted, we refund you and send you a confirmation by email.

After that it depends on your bank, and it may take up to 5 days for the money to be visible on your account.