Returns
You have 100 days from the day your order arrives to send it back. Here is how it works, step by step.
- 100 days from delivery
- No need to ask us first
- Refund to the card you paid with
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Pack it
Put the item back in its original packaging if you still have it. It needs to come back unused and undamaged. Unrolling a rug to check the size and the shade is exactly what the 100 days are for.
Add a note with your order number inside the box.
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Send it to us
You book the shipment yourself, with any carrier you like. Pick a service with a tracking number. We do not send return labels.
Return address
Sheepskinhouse
Att.: Magnus Nielsen
7260 Roswell Road, Apt 1230
Sandy Springs, GA 30328
United States -
Email us the tracking number
As soon as the parcel is on its way, email hello@sheepskinhouse.com with your order number and the tracking number. It is the step people forget, and it is how we match the parcel to your order. A return we cannot trace to an order takes longer.
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Get your refund
When your return arrives, we check it, refund the card you paid with and send you a confirmation email. Your bank can take up to 5 days to show the money.
Good to know
My order arrived damaged
Email us before you send anything back. Send hello@sheepskinhouse.com your order number and a photo of the damage, and of the outer box if it took a knock. We will arrange a replacement or a full refund at no cost to you.
Can I exchange it for another size or color?
We do not run exchanges. Send back the piece you have and place a new order for the one you want.
Do I need to contact you before I send it?
No. Send the parcel, then email us your order number and the tracking number.
How long do I have?
100 days from the day your order arrives. The parcel needs to be on its way back to us within that time.
I am returning from Canada
Mark the parcel clearly as RETURNED GOODS and attach the invoice or return form to the outside of the box. Without that paperwork we are charged US$15 when the parcel arrives and have to pass it on.
Questions? Email hello@sheepskinhouse.com with your order number in the first line, or call +1 470 924 0149.
The full terms: Refund policy
